Sunset Glow_Handwoven Pure Chanderi Silk Saree

Thank you for shopping at SAAHA! We are committed to ensuring your beautiful saree reaches you in excellent condition and in a timely manner. Please read our shipping policy carefully.

A. Domestic Shipping (Within India)

• Shipping Cost: Enjoy FREE shipping on all orders delivered within India.
• Processing Time: All orders are processed within 1-3 business days after receiving your order confirmation email. This allows us to carefully inspect and prepare your saree for shipment.
• Estimated Delivery Time:
  • Metropolitan Cities: 3-7 business days
  • Other Cities/Regions: 5-10 business days
  • Please note: Delivery times are estimates and may vary due to unforeseen circumstances such as weather conditions, public holidays, or courier delays. We appreciate your patience.
• Tracking Your Order: Once your order is shipped, you will receive an email with a tracking number, allowing you to monitor the status of your delivery.

B. International Shipping (Outside India)

• Shipping Cost: For all international orders, shipping costs will be calculated at checkout based on the destination and the weight/dimensions of your order. These costs will be borne by the customer.
• Processing Time: International orders are processed within 3-5 business days  after receiving your order confirmation email. This allows us to carefully inspect and prepare your saree for shipment.
• Estimated Delivery Time:
  • Major Countries (USA, UK, Canada, Australia, UAE, etc.): 7-15 business days
  • Other Countries: 10-25 business days
  • Please note: Delivery times are estimates and may vary due to customs clearance procedures in the destination country, local postal services, and other factors beyond our control. We appreciate your patience.
• Customs Duties & Taxes: International customers are responsible for any customs duties, taxes, or import fees that may be imposed by the destination country's customs office. These charges are not included in the item price or shipping cost and are the responsibility of the buyer. We recommend checking with your local customs office for more information before placing an order.
• Tracking Your Order: Once your order is shipped, you will receive an email with a tracking number, allowing you to monitor the status of your delivery.

C. General Shipping Information

• Shipping Carriers: We partner with reputable courier services to ensure reliable delivery. 
• Delay in Processing: During peak seasons or promotional periods, processing times may be slightly longer. We will notify you if there is a significant delay.
• Packaging: All sarees are carefully inspected and packed to prevent damage during transit.
• Incorrect Address: Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses. If an order is returned due to an incorrect address, the customer will be responsible for re-shipping charges.
• Lost or Damaged Shipments: In the rare event of a lost or damaged shipment, please contact us immediately at hello@saaha.in with your order number and relevant details/photos. We will work with the courier to resolve the issue as quickly as possible.

At SAAHA, we are committed to providing you with high-quality sarees. We encourage you to make your selections carefully, as we primarily offer returns only, and exchanges are handled on a case-by-case basis under specific conditions.

A. Eligibility for Returns

• Time Frame: To initiate a return, you must place a return request within 7 days of the product delivery date. Requests received after this period will not be accepted.
• Condition of Item:
  • The saree must be unused, unwashed, unworn, and in its original condition.
  • All original tags, labels, and packaging must be intact and undamaged.
  • Items that are damaged, soiled, altered, or show signs of wear will not be accepted for return.
• Non-Returnable Items:
  • Customized or made-to-order sarees.
  • Items purchased during a sale or clearance event (unless specified otherwise).
  • Items for which a specific non-returnable policy is explicitly stated at the time of purchase.

B. Exchange Policy (Limited Conditions)

An exchange may be considered only under the following circumstances:

• Manufacturing Defect: If the product you received has a demonstrable manufacturing defect.
• Transit Damage: If the product was damaged during transit (subject to terms and conditions of courier claim and photographic evidence).
• Time Frame: Exchange request must be placed within 48 hours of receiving the product. Requests received after this period will not be accepted.

For any of the above conditions, please provide clear photographic evidence when you initiate your request. SAAHA reserves the right to assess the defect or damage and determine eligibility for an exchange.

C. How to Initiate a Return (or Exchange Request)

1. Contact Us: To initiate a return (or an exchange request for defect/damage), please email us at hello@saaha.in with your order number. Clearly state the reason for your return, and for defect/damage cases, include relevant photographs.
2. Approval & Instructions: Our team will review your request within 2-3 business days. If your return is approved (or if your exchange request is deemed eligible), you will receive detailed instructions on how to proceed with shipping the item back.
3. Shipping the Item Back:
   • For Approved Returns (Customer Preference): The customer is responsible for the shipping costs to return the item to us. We highly recommend using a trackable shipping service.
   • For Approved Exchange Cases (Defect/Damage): We will arrange for a reverse pickup or provide a shipping label for the return of the defective/damaged item.
4. Inspection & Processing: Once we receive the returned item, it will undergo a thorough quality inspection to ensure it meets our return criteria.
5. Refund/Exchange Processing:
   • Refunds: If the return is approved after inspection, a refund will be processed to your original payment method within 7-10 business days. Please note that original shipping costs (if applicable and paid by the customer) are non-refundable unless the return is due to our error.
   • Exchanges (for Defect/Damage): If an exchange is approved, the new item will be shipped to you after the returned defective/damaged item passes inspection.

D. Important Notes

• Currently, we do not offer a return or exchange policy for international orders. We encourage you to review product descriptions and images thoroughly before making a purchase.
• If you wish to cancel an order, please do so before it has been shipped to receive a full refund. Once an international order has been dispatched, it cannot be cancelled, and no refund will be provided.
• In the unlikely event that you receive a defective product, please contact us immediately at hello@saaha.in. Provide your Order ID and a clear image of the defect. After our investigation, if the defect is confirmed, we will initiate a refund for the defective product. Please note that replacements will not be sent for international defective items.
  
• We recommend retaining proof of postage for any items you ship back to us.